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Winter Safety Recommendations

Winter Safety

During times of inclement weather, we want you to know that Tiger Fuel has all hands on deck scheduling and making deliveries as soon as it is safe to do so. It is always our top priority to be sure our customers are safe, warm, and have the propane they need. Please see below for important reminders on propane safety and information regarding fireplaces, generators, emergency calls, delivery reminders, and other critical topics.

Gas fireplaces

1. Switch your fireplace to Continuous Pilot Ignition (CPI)

Consult your owner’s manual to ensure your fireplace is in Continuous Pilot Ignition (CPI) and NOT Intermittent Pilot Ignition (IPI). Making this switch will allow you to keep your fireplace on even without electricity.

2. Requesting propane delivery

An average fireplace (30,000 BTUs) will use 1/3 gallon of propane in 1 hour. This is roughly 8 gallons in 24 hours if run continuously. It is important that we prioritize customers most in need first and this requires us to work together as a community.

Before requesting a propane delivery, PLEASE check your tank level on the Tiger Fuel Customer Portal. If you do not have a monitor on your tank, PLEASE read your tank gauge and report the reading to us when requesting delivery. We will still get to you, we just need to take care of those with the lowest levels first.

3. Fireplace blowers

Please note that your fireplace can still be used if the blower is not functioning. The heat will not circulate the room as well, however, it will still keep you warm!

4. NEVER remove the glass on your fireplace 

It is important that you NEVER remove the glass on a DIRECT VENT/VENTED fireplace. This is critical to note as it is very dangerous to do so.

Generators

1. Conserving propane while using a generator

An average generator (20-22 KW) uses 3-4 gallons of propane in 1 hour. This is close to 100 gallons per day if run continuously. We are unable to deliver propane to you every 1-2 days and stress that we must prioritize customers most in need first.

When using your generator, please remain extremely conservative with electricity. Tip: Unplug unnecessary appliances to conserve energy.

2. Generator failure

If your generator fails, PLEASE check your propane levels before requesting delivery. Often times we see generators fail due to non-propane-related issues.

Deliveries

1. Clear driveways, gates, and paths to tanks

Our delivery trucks weigh roughly 45,000 pounds and are NOT 4-wheel drive. It is critical that you please clear driveways, gates, and pathways to tanks if you are expecting a delivery. This includes moving cars if they are blocking the entry point to the tank.

2. Clear/mark the tank

Please remove all snow/ice/additional obstructions (toys, bikes, etc.) from the tank and uncover the dome.

Mark the location of your tank with a flag, pole, or stake that is higher than the average snow cover depth.

3. Ensure addresses are clearly marked

It is common that house addresses are not visible to our delivery drivers due to many factors. If possible, please ensure that your address is clearly visible.

*Please note, if these conditions are not met, the driver may be required to skip the delivery and return once access is safe.*

 

Why Was My Delivery Skipped?

If a driver arrives and conditions aren’t safe, the delivery will be postponed and rescheduled once access is clear. This is strictly for safety, both for our drivers and your property.

What if My Fuel is Getting Low?

If your tank is getting low, please let us know immediately so we can note that on the account. While we can’t override safety restrictions, it does help us prioritize once conditions improve.