Privacy Policy

Last update to Tiger Privacy Policy: March 2025

Overview

The Tiger Family of Brands (TigerWash, Tiger Fuel, Tiger Solar, The Market by Tiger) (“Tiger”) privacy statement recognizes the value of privacy of its customers and partners.
This privacy notice provides more specific information on how the Tiger text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the Tiger text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

• Direct Collection, when you provide information by responding to text messages.
• From Tiger Family of Brands sources, when we import your contact information from other Tiger brands including TigerWash, Tiger Fuel, Tiger Solar, and The Market by Tiger.
• Automated Processes, when the Messaging Service (Twilio/Ring Central/Paytronix/Rinsed platforms, etc.) gathers information as you interact with the service

What Type of Information We Collect

Direct Collection
We directly collect the following personal information:

• Opt-out preferences
• Content of your text message responses to us.

Collection from Tiger Family of Brand Sources
We import personal information from Tiger Family of Brands systems and sources. The information includes:

• First and last name
• Phone number.
• Email address

Automated Collection
We automatically collect the following personal information:

• Device status indicating whether a device is available for messaging
• Carrier (e.g. Verizon, AT&T, etc.)
• Country associated with the phone (we are not sending international text messages)
• Delivery status
• Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use Personal Information to deliver, analyze, maintain and support the Messaging Service. We may also use Personal Information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service. We use the personal information we collect to communicate with you regarding Tiger operations and services, such as:

• Installation and Delivery, to ensure you are in the know on the next steps of your installation or deliver.
• Memberships, to keep you informed of promotions and program updates and price changes.
• Service Appointments, to keep you informed of important dates, appointments or activities specific to your relationship with Tiger.
• Promotional Activities, to share opportunities that may be of interest to you, incentives, discounts, events and offerings though a variety of Tiger Family of Brands services.

With Whom This Information Is Shared

We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, such as with Tiger’s partners or external service providers that support business activities. Specifically, we share your information with Twilio, Rinsed, Paytronix and Ring Central, which provide the communications platforms that Tiger uses for text messaging services.
We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.
We may also share your personal information when required: by law or legal process; respond to requests from public or government authorities (both inside and outside your country of residence); enforce a contract with us; or when we believe sharing will help to protect the safety, property, or rights of Tiger, and members of the community; and allow us to pursue available remedies or limit the damages we may sustain.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as STOP and UNSUBSCRIBE and you will no longer receive messages.

If you wish to re-subscribe, reply with words, such as START.

Please note that unsubscribing from text messages from one campaign will not unsubscribe you from other campaigns. Unsubscribing will not remove your information from source Tiger Family of Brands systems.

The accuracy of your contact information is critical for the delivery of text messages. If you wish to update your contact information, email privacy@tigerfuel.com.

How Information Is Secured

Tiger recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Tiger strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Retention of Information

We retain your Personal Information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact Tiger at privacy@tigerfuel.com or 200 Carlton Road, Charlottesville, VA 22902.