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Your Questions Answered
We’ve put together some commonly asked questions to give you more information about our services. If you have a question that you can’t find the answer to, please contact us!
How do I order fuel? How do I pay my bill?
We make it easy! You can either call and speak with one of our knowledgeable customer service representatives (434-293-6157), or log into your account.
We know how frustrating automated answering systems can be. At Tiger, you will be able to speak directly with a live representative who can order fuel, process your payment, and address your questions or concerns. Our top priority is to make sure you and your family have the fuel you need when you need it.
How do I know when to refill my tank?
Once your tank reaches 25-30% fuel level, we recommend ordering more fuel, especially during the winter.
Make sure to check the tank gauge on the inside of your tank. Not sure what the gauge looks like? Take a look at the following image (tank currently reads 79%):
How do I add a propane tank to my residence?
Please call our office and we’ll schedule an in-person visit at your home with our sales manager. Upon viewing your property and learning more about your fuel needs, our sales manager will provide you with a quote for installation. With over 40+ years of experience in servicing homes, we can assure you that our sales team will treat your home like it’s our own.
How do I add additional propane appliances to my property?
No need to fret! If you currently have a propane tank and are looking to adjust the size, you can call our customer service team and we can upgrade both your tank size and your account information. We’ll also schedule our sales team to visit your property, as adding an additional gas line will be necessary.
I’m with another fuel provider. How do I switch to Tiger Fuel?
It’s much easier than you might think! Simply call our office and we can handle switching you over to our team of trusted fuel providers.
Why choose Tiger over other fuel providers? We are a local, family operated company with almost 40 years of experience in Central Virginia. Our team of service technicians, drivers and customer service representatives are dedicated to going the extra mile and we’re deeply rooted in the communities where we operate.
What steps do I need to take install a propane powered generator?
Have more questions about your generator investment? Give us a call at (434) 293-6157 and ask to speak with our sales team or view our step-by-step guide here.
What are the benefits of using propane?
Propane is the cleanest burning fossil fuel and an affordable and efficient energy source. Propane produces fewer greenhouse gases than other carbon-based energy alternatives, including coal, gasoline, diesel and oil. You can power your entire home with propane, and it is convenient and safe to store. Propane can fuel a variety of appliances, including furnaces, boiler systems, water heaters, space heaters, clothes dryers, cooktops and ranges, fire logs and generators.
What areas do you serve?
We provide our full services to customers in Charlottesville, Appomattox, Lovingston, Orange and surrounding counties in Central Virginia. Take a look at a map of service areas below.
